Brite Spotlight: Meet Mark, Subject Matter Expert

Today is Law Enforcement Appreciation Day! First, Brite sends its deepest gratitude to those serving. In honor of the day, we want to celebrate our own Mark Bonsignore.  As a long-time Brite team member, Mark shares his journey from police captain to Brite’s subject matter expert.

In this special edition Brite Spotlight, we’re (finally) introducing you to our public safety team! Our public safety team works alongside departments to provide innovative technologies that support officers in protecting communities. From account executives to engineers and subject matter experts, there’s a good group and we’re excited to share them. So, huge thanks to Mark for being the first and sharing his insights into his career – connect with him here. (PS – if you’ve missed previous Brite Spotlights, meet them here!)

Meet Mark, Brite’s Subject Matter Expert

Overview of your job.

I joined Brite to assist in building and promoting the Brite-Public Safety offerings throughout the U.S.  as a Subject Matter Expert (SME) and have been with Brite for 13 years. This was after retiring from the Irondequoit Police Department (Rochester, NY) at the rank of Captain after close to 29 years of service. Previously, I worked for the FBI in Washington, DC for 1.5 years.

My job description is rather fluid. I primarily work with law enforcement agencies, supporting our sales teams with pre-sales, sales, and post sales, depending on the customer and/or the product. Our product offerings are broad, and at times very technical, both in the deployment and use.  Most often, my position is consulting with to our sales staff and their customers during pre-sales and product exploration. At times our customers contact me directly for products. I also assist our customers after the sale with training and troubleshooting and support on issues they may be having. Prior to COVID I would typically travel throughout the U.S. for customer training and numerous trade shows.

I further manage the Brite-GSA contract and monitor a number of our other state and local contracts to ensure changes to our product offerings are kept up to date.

What is your favorite part about being a at Brite?

Brite is a family and I appreciate being a part of it. Brite also gives me the ability to interact on a daily basis with my law enforcement brothers and sisters.

What 3 words would you use to describe your job?

Fluid, interesting and interactive

What public safety technology trends are you seeing?

There is a huge move towards intelligence gathering on every level which incorporates artificial intelligence that can assist law enforcement with real-time crime initiatives and analysis.

If you could switch your job with anyone else within Brite, whose job would you want?

No one! I like my job 😉

What does your typical work day look like?

I typically plan out my day and then the phone calls and emails start coming! Our customers are always first. I endeavor to assist our agencies to get them up and running no matter what issue they are having. It is critical for law enforcement! When there is down time, I am working on our contract offerings, participating in customer calls and meetings, updating my technical training on the equipment we offer and service and investigating new and innovative solutions that Brite may find valuable to add to our portfolio.

Again, HUGE thanks to Mark for letting us get to know him. Cheers to all law enforcement for your service and dedication, not only today, but every day.