RMA Information
The Brite Solution for Your Team
If you are dissatisfied with any product, please contact Brite’s customer service department at support@brite.com to begin the Return Materials Authorization (RMA) process. This process must begin within 20 days of receipt of the specific product.
Warranty & RMA Support
For all inquiries or support needs please call or email for Support. Please include the following information:
- Company/Department Name
- Contact Name
- Phone Number
- Model Number
- Serial Number
- Invoice #
- Description of issue and if the package is opened or sealed
- Shipping Address
Please call us at 1-800-333-0498 or send us an email at support@brite.com.
Common RMA Queries and Questions
What is the time period for when returns will be accepted?
Product returns will be accepted for 30 days after the invoice date. No product returns will be accepted after the first 30 days.
Can used products be returned?
All products must be new, unopened, and never installed. Products must be returned in their original package, in resalable condition, and with all manuals and documentation intact.
Is there a restocking fee?
All products are subject to a 15% restocking fee.
Who is responsible for shipping charges?
All shipping charges will be at the customer’s expense.
What is non-refundable?
All special-order products, software, and software licenses are non-refundable.
Warranty Information:
We’re proud of our valued partnerships
Crowdstrike
Tenable
Getac
Stellar Cyber
Check Point
View all of Brite’s technology partners
“We’re happy clients”
Brite’s Public Safety Success Stories
Streamlining Security: How a City Overcame Alert Overload
CHALLENGE
A Northeastern city had a comprehensive security stack but was unable to dedicate the proper resources to actively monitor and research the numerous alerts generated by these tools.
SOLUTION
The city selected BriteProtect Managed Security Services for 24/7 alert correlation, management, and response.
RESULTS
The city is getting the critical information it needs to respond to an alert or approve a response.
Want to read the full case study?
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