BriteStar

Beyond the help desk: What a Managed Service Provider should be

When you think of a managed service provider what first comes to mind? For most, they think that MSPs are synonymous with a help desk. While a 24/7 help desk is one positive advantage of MSPs, it is not the only feature. A proper MSP will help off-set the day-to-day management of IT tasks so …

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Why We Don’t Charge Extras

No one likes the unexpected.  Especially when it comes to surprise costs.  Let’s be real.  Every business feels every penny, whether it’s a multi-billion-dollar company or the go-to local ice cream shop.  As beneficial a product or service is to business operations, there’s always a financial impact.  That’s why when it comes to IT and cybersecurity, our managed service offering, …

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Brite Spotlight: Meet Sean and Nick, Security Analysts

We often talk about people, process and technology when it comes to Brite and our managed services.  While our process and technology are highlighted elsewhere, we want to showcase our people!  As our team and services grow, it’s important introduce the members of the team who are behind the scenes executing on the process.  Within the past year, …

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The State of Phishing Attacks and Cybersecurity + Introducing the Newest BriteStar Features

Cyber security is a game of cat and mouse.  Attackers find endless ways to infiltrate companies of all sizes and industries for monetary gain.  At the same time, companies and IT services are implementing tools and procedures to mitigate the risk of attacks.  The key for IT and security professionals is to constantly be evaluating evolving tools, policies …

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Brite Spotlight: Meet Dan, Network Operations Specialist

A major component of our managed IT service solution – BriteStar – is our Network Operations Center (NOC) team.  The NOC team are the integral people in BriteStar’s superior combination of people, process and technology.   While customers most likely interact with our NOC team from a help desk perspective  (i.e. calling in when you …

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BTS: The BriteStar Onboarding Process

After making the decision to hire a managed service provider, there’s a feeling of blissful peace.  You and your team no longer have to stress over all the IT. You now have a whole dedicated team that has your back.  The only concern? Transitioning responsibilities and onboarding with an outside team.  It’s understandable. Making the investment into …

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8 Tips for Securing Remote Workers: SMB Edition

SMB is often synonymous with agile, multi-discipline workforce.  To get the job done, employees find themselves in different locations; in the office, with customers, at home and everywhere in-between.  No matter the size of the organization, workers need secure access to critical company information.   The challenge facing many SMB organizations is “How do we secure a mobile …

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Infrastructure Move Supports Growing Company

GP Flooring Solutions Mitigates IT Downtime During Office Move with Proactive Planning An office is more than just a building. It provides space to create culture, build camaraderie, encourage collaboration and ultimately conduct business operations. As a company grows, it often finds the need to move facilities, triggering an onslaught of logistical challenges. While the …

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Proactively Mitigating the Effect of Disaster

Even a fire can’t halt the pace of business for BriteStar customers A disaster of any kind can take down a business in minutes.  Before the digital age, physical damage to a business’s operations was the main concern.  Now, as companies have become more reliant on IT infrastructure, damage to digital assets or disrupting access to those …

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